Maid Replacement Policy

Case Review

The situation is reviewed based on the agreement, reason, and timeline.

Alternative Candidate Options

Suitable replacement profiles may be checked where replacement support applies.

Updated Confirmation

The family may interview or review another suitable candidate before moving forward.

Eligibility Check

Replacement support depends on the selected package, agreement terms, candidate status, and case review.

• Candidate is not suitable for the agreed duties
• Family and worker expectations do not match
• Worker availability or joining issue occurs
• Documented performance concerns are raised
• Health or personal reason affects continuation
• Skill mismatch is identified after joining
• Other cases reviewed according to agreement terms

Exceptions

Certain situations may fall outside the replacement framework based on the agreement.

• Duties were changed after the agreement
• The family did not clearly explain expectations before hiring
• The requested work is outside the agreed role
• The replacement request is outside the agreed support period where a period exists
• There is mistreatment, unsafe working condition, or violation of worker rights
• The issue was not reported in a timely manner
• Required documentation or agreement details are incomplete

1. Contact Khaled Inaya Domestic Workers

The family contacts the team through WhatsApp or phone and explains the issue.

2. Share Agreement Details

The selected package, agreement terms, worker profile, and joining status are checked.

3. Explain the Reason Clearly

The family shares the reason for replacement and any relevant details.

4. Case Review

Khaled Inaya Domestic Workers reviews whether replacement support applies based on the agreement and situation.

5. Check Alternative Profiles

If applicable, suitable alternative candidates are checked and shared.

6. Confirm Next Steps

The family reviews, interviews, and confirms the next candidate where available.

Preparation Checklist

• Have the agreed duties been explained clearly?
• Was the issue communicated to Khaled Inaya Domestic Workers early?
• Is the concern related to the agreed role?
• Do you have the package or agreement details available?
• Have you discussed the issue calmly with the worker where appropriate?
• Are the replacement terms still applicable?
• Are you open to reviewing alternative profiles based on availability?